Shipping

The price you see already covers delivery to every country on our list, and that is the only delivery option: there is no express upgrade to pay for. Checkout shows the full total in your currency before you pay; outside the United States, import tax or duty can come on top (see below).

From payment to dispatch

We make your order and hand it to the carrier within 2 business days of payment. That one window covers both printing and dispatch. Business days run Monday to Friday and leave out public holidays.

Delivery times after dispatch

These are typical times counted from dispatch, not guarantees. Public holidays, customs checks and remote addresses can make a parcel slower.

Tracking

Every parcel is tracked. Depending on the country, it travels with DHL eCommerce or a local postal partner, such as USPS in the United States. You get the tracking details by email on the day of dispatch. The first update can take a day or two to appear, and an international parcel may show no news while it crosses borders. Write to us with your order number if tracking has not changed for more than 10 business days, or if the estimate has passed.

Your delivery address

Give a complete street address with the apartment number and postcode. Parcels cannot go to a PO Box. If your country is not offered at checkout, contact us before ordering.

Spotted a mistake in the address? Email us the order number and the right address before the order is dispatched. Once it is on its way, the carrier cannot send it somewhere else.

Where we cannot deliver

Our carriers do not take parcels to Afghanistan, Bahrain, Belarus, Brazil, Cape Verde, Cuba, the Democratic Republic of the Congo, Eritrea, Eswatini, Iran, Iraq, the Isle of Man, Ivory Coast, Kosovo, Kuwait, Libya, Myanmar, North Korea, Pakistan, Russia, Saint Barthélemy, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Tunisia, Ukraine, Venezuela, or Yemen.

Import duty and tax

Parcels to the United States travel with customs handling already covered, so the carrier should not ask you to pay duty on arrival. In other countries, the carrier or the customs office may still charge import tax or duty. That charge is not part of our price. If they contact you, reply quickly so the parcel is not held.

Marked as delivered, but not there

First check the address on the order, ask the people you live with and your neighbors, and look in any parcel locker or pickup point, then ask the carrier where the parcel was left. If it is still missing, email us, ideally soon and within 30 days of the order. Asking within that time does not reduce your rights under consumer law. Damage, a wrong item and parcels that come back to us are covered on the returns page.