Returns

Everything we print is made for you alone, with the model or size and the design you approved. For that reason we cannot take a printed product back, or swap it, because you changed your mind or no longer want the photo or words on it.

Before you order, check the model or size, the crop and any spelling. None of this affects your rights when a product is faulty, arrives damaged, or is not what you ordered.

If something is wrong with your order

Let us know as soon as you see the problem; we ask that you write within 30 days of the order. Send info@sizbo.com your order number, the email address used for the order, a few words about what happened, and clear photos or a short video. If the box arrived damaged, add photos of it and of its shipping label, and hold on to the product while we check.

Once we have confirmed the problem, we send a replacement at no cost to you or give you a refund. We only offer a partial refund if you agree to it, after explaining why. If the order took longer than 30 days to arrive, or you notice the fault later, write to us anyway. Where consumer law sets another deadline or remedy, that law applies.

An item is missing

Check the parcel against your order confirmation, and see whether a second parcel is still on its way. If something is missing, email us within 30 days of delivery with what is missing and whether you would like it sent again or refunded.

Please do not send anything back yet

We will tell you if we need the product back, with the address and what to do. Something posted back to us without that step is not refunded automatically.

Parcels that come back to us

A parcel can be returned to us when the address is wrong, delivery is refused, or nobody collects it. Write to us if tracking shows this. Sending it again may cost another delivery charge, and we tell you the amount before we resend. Please answer within 14 days of our message, because after that we may no longer have the parcel. Your statutory rights are not affected.

Changing or cancelling an order

Contact us as early as possible. When printing has already begun, we may not be able to change or cancel the order.

Your rights

This page never takes away a right or remedy that consumer law in your country gives you. Where the two differ, the law wins.