Privacy

Sizbo (sizbo.com) is run by Data Governance Ltd. Here we explain which details we use to make, deliver and support your order, and how to contact us about them: info@sizbo.com. Please never email us a card number.

Details we get

• When you write to us: your name, email address, phone number, and anything you tell us about an order, a refund or a question.
• For an order: where to deliver it, the product with its model or size, and the artwork we need to print and post it.
• Your design: your photo stays in your browser while you design. Adding the design to your cart uploads the photo, the print file and a preview image to our storage, where we keep them to make, ship and support your order.
• How you reached us: for each order we note the website or campaign that first sent you to us and the first page you saw, to learn which ads and listings work.
• Payment: Stripe handles the payment and asks for your delivery address, email address and phone number. We get the address and contact details so we can deliver; your card details stay with Stripe.

Analytics

We count visits with Google Analytics: which pages people open, how far they get in the designer, and whether something is added to the cart or bought. For this Google sets cookies and receives your IP address, the type of browser and device you use, and the pages you look at. It never receives your photos, your text or your delivery details. If you pick No thanks, no analytics cookies are stored, although the site still sends Google a few page and purchase signals without one. You can change your mind whenever you like under Cookie settings, which is also in the footer.

Google Customer Reviews

Once you have paid, the order page may show a Google Customer Reviews box asking if Google may email you a short survey about the order. If you say yes, Google gets your order number, email address, delivery country and expected delivery date, and runs the survey under its own privacy policy. If you say no or close the box, no survey is sent.

We do not use advertising tags on this site and we have no mailing list. Writing to us about an order does not add you to any marketing.

What we use it for

• Printing and sending your order.
• Answering your questions and handling refunds.
• Keeping the records that tax rules and legal claims require.

We never sell personal information. Your details go only to the companies that do a job for your order, and only for that job: our website host, our email service, the payment provider, the print partner and the carrier, plus Google Analytics, and Google Customer Reviews if you accept its survey. Card details remain with the payment provider.

Your photo

We use your photo to show the preview, print that order, and sort out any problem with it. You keep the rights to it. Your personal photos never appear in our advertising unless you separately say yes.

How long we keep things

We keep order records only as long as making the order, supporting it, tax rules or a legal claim need them. You can ask us to delete your design, and we do so as soon as the order no longer needs the file.

Asking about your details

If privacy law lets you see, correct or delete your details, or object to how we use them, email us. Before changing anything we may ask you to confirm that the order is yours.